Terms and Conditions

Effective from: 15 June 2021
Last Updated: 30 December 2025

1. General

These Terms and Conditions (“Terms”) govern your access to and use of goldex-casino-au.com (the “Website”) and the related services, including games, payments, promotions, and customer support. By creating a Player Account or using the Website, you confirm that you have read, understood, and accepted these Terms.

We may update these Terms when required for legal, security, operational, or commercial reasons. Where the changes are significant, we may try to notify you (for example, by email). You remain responsible for reviewing the current version of these Terms. Continued use of the Website after any update means you accept the revised Terms.

The primary language of the Website is English. Any translated version is provided for convenience only. If there is a discrepancy, the English version will prevail.

By registering an account, you provide personal data to the data controller for purposes such as account administration, service delivery, identity and payment verification (KYC), fraud prevention, and, where permitted, marketing communications (including bonuses and offers). Your data may be used across the controller’s related websites. Please review our Privacy Policy for details about how your data is collected, used, shared, and protected.

2. Who Can Play

The Website is intended only for persons located in jurisdictions where online gambling is lawful. You are solely responsible for checking whether you are allowed to access the Website and participate in games under the laws of your country, state, province, or other place of residence.

You must be at least 18 years old, and you must also meet any higher minimum legal age applicable in your jurisdiction for online gaming.

You agree that depositing funds and playing for real money may be subject to local restrictions and that you will comply with all rules that apply to you, including any tax or reporting obligations.

We may request proof of age and/or identity at any time. If you fail to provide acceptable documentation, we may restrict access, suspend, or close your Player Account.

2.1 Restricted Countries

Players located in the following countries and territories are not permitted to deposit and play real-money games (“Restricted Countries”): Japan, Cyprus, United Kingdom, Portugal, Czechia, Georgia, Ukraine, Belgium, Iran, Albania, Estonia, Israel, Hungary, Jersey, Lebanon, Barbados, Spain, Greece, Cayman Islands, Curaçao, Panama, Congo, Democratic Republic of the Congo, Lithuania, Wallis and Futuna, Mauritius, Saint Martin (French part), North Korea, Zimbabwe, Jamaica, Cuba, Côte d’Ivoire, Guadeloupe, Angola, Pakistan, Central African Republic, Myanmar, Gibraltar, Nicaragua, Mali, Republic of the Congo, Syrian Arab Republic, Eritrea, Rwanda, Burkina Faso, South Sudan, Ethiopia, Libya, New Caledonia, French Polynesia, Yemen, Somalia, Uganda, Serbia, Iraq, Åland Islands, Norfolk Island, Latvia, Bahrain, Mongolia, Croatia, Thailand, Romania, Hong Kong, Bangladesh, Bulgaria, Nigeria, Malaysia, Antarctica, Tanzania, Tunisia, Chad, Honduras, Macedonia, Andorra, Trinidad and Tobago, Jordan, Egypt, Guam, Bahamas, Western Sahara, Bosnia and Herzegovina, Monaco, Singapore, Cambodia, El Salvador, Liechtenstein, British Indian Ocean Territory, Fiji, China, Christmas Island, Bolivia, Greenland, Faroe Islands, Palestine, Indonesia, Aruba, Benin, Bermuda, Papua New Guinea, Seychelles, South Georgia and the South Sandwich Islands, Vietnam, Taiwan, Ecuador, San Marino, Samoa, Guatemala, Holy See (Vatican City State), Lao People’s Democratic Republic, Dominican Republic, Cook Islands, Tonga, Guernsey, Vanuatu, Virgin Islands, Belize, Montenegro, Oman, Saint Kitts and Nevis, Niger, Gabon, Belarus, Swaziland, Ghana, Dominica, Burundi, Bouvet Island, Togo, Northern Mariana Islands, Tokelau, Suriname, Saint Lucia, Sri Lanka, Zambia, Paraguay, Botswana, Djibouti, Isle of Man, Saint Pierre and Miquelon, Solomon Islands, Falkland Islands (Malvinas), Senegal, Cameroon, Cabo Verde, Kenya, Kyrgyzstan, Anguilla, Tuvalu, Cocos (Keeling) Islands, Antigua and Barbuda, Guinea, Brunei Darussalam, Bonaire, Tajikistan, Sao Tome and Principe, Madagascar, Heard Island and McDonald Islands, Montserrat, Mozambique, Nepal, Guyana, Guinea-Bissau, Nauru, Turks and Caicos Islands, Bhutan, Namibia, Virgin Islands, Kiribati, Malawi, Equatorial Guinea, Saint Helena, Saint Barthélemy, Pitcairn, United States Minor Outlying Islands, Palau, Gambia, Niue, Maldives, Macao, Turkmenistan, Grenada, Micronesia, Timor-Leste, Sint Maarten (Dutch part), Mauritania, Marshall Islands, Comoros, Azerbaijan, Algeria, Slovakia, Armenia, Philippines, Svalbard and Jan Mayen, American Samoa, India, Poland, Afghanistan, Moldova, Iceland, South Korea, Morocco, Costa Rica, Uzbekistan, Venezuela, Turkey, Colombia, the Netherlands, Brazil, Puerto Rico.

If you breach this Restricted Countries policy, we may be unable to process withdrawals or refunds, and you acknowledge that any such failure may occur as a result of your breach.

2.2 Promotions Limitations

Bonuses and promotional participation are not available to players from Sweden (including VIP rewards and comp point exchanges). Deposit bonuses are not available to players from Finland.

If you breach any location or usage limitations, we cannot guarantee the successful processing of withdrawals or refunds.

2.3 Age Verification for Bitcoin Play

To play using Bitcoin, you must pass age verification before depositing or betting. Acceptable documents include a valid ID card, passport, driver’s license, or another official document we approve. Failure to provide valid documents may result in account closure.

3. Availability of Games

Some games may be unavailable in certain territories due to legal requirements, licensing constraints, or game provider policies, which may change over time.

Using a VPN, proxy, or similar tools to bypass geographic or provider restrictions is prohibited and may result in forfeiture of winnings, voided gameplay, suspension, or account closure.

3.1 NetEnt Restrictions

Absolute restriction. NetEnt games must not be supplied in the following jurisdictions without the appropriate licenses: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

Blacklisted territories. NetEnt games may not be offered in: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

3.1.1 Branded Game Restrictions

In addition to the restrictions above:

• Planet of the Apes Video Slot must not be offered in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
• Vikings Video Slot must not be offered in: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
• Narcos Video Slot must not be offered in: Indonesia, South Korea.
• Street Fighter Video Slot must not be offered in: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
• Fashion TV Video Slot must not be offered in: Cuba, Jordan, Turkey, Saudi Arabia.

3.1.2 Universal Monsters

Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse, The Invisible Man) may only be played in: Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, Ukraine.

3.2 Other Providers

• Players from Canada are not eligible to play games from NYX.
• Players from Sweden are not eligible to play games by Play’n GO and Pragmatic.
• Players from Switzerland and Germany are not eligible to play games by Play’n GO.
• Players from USA, Singapore, Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, and the Philippines are not eligible to play games from Microgaming.
• Players from Australia, Austria, Estonia, Greece, and USA are not eligible to play games powered by Amatic.

4. Available Currencies

We accept payments in EUR, USD, AUD, NOK, CAD, NZD, JPY, BRL, BTC, ETH, LTC, BCH, DOG, USDT, BNB, ADA, TRX.

You understand that cryptocurrency exchange rates may fluctuate. Bitcoin cannot be exchanged within the Website into other currencies such as USD or EUR.

5. Fees and Taxes

You are responsible for any taxes, duties, or fees related to your winnings, deposits, withdrawals, or other transactions under the laws that apply to you.

6. Game Rules

By using the Website, you confirm that you understand that each game has its own rules and theoretical payout information. It is your responsibility to review game instructions and relevant details before placing wagers.

7. Disclaimer of Liability

Gambling involves financial risk. You acknowledge that you may lose money, and you use the Website at your own risk.

We take reasonable measures to protect your data and only share it with parties necessary to provide services (such as payment processors, verification providers, and game suppliers). We are not responsible for how third parties process data once it is lawfully shared under their own terms.

We are not liable for issues on your side such as device defects, software failures, network interruptions, or poor internet connectivity.

If a wager or payment is processed in error, we may void affected bets and/or correct the outcome by re-settling at the terms that would have applied without the error.

If funds, winnings, or bonuses are credited to you by mistake, such amounts remain our property and may be deducted from your balance. If you have withdrawn such funds, the amount becomes a debt you owe. You must notify us immediately if you become aware of an incorrect credit.

To the maximum extent permitted by law, we do not guarantee uninterrupted access, error-free software, or fitness for any particular purpose. We are not liable for losses or damages (direct or indirect) arising from your use of the Website or participation in games.

You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from claims, losses, and expenses arising from your breach of these Terms or misuse of the Website.

We may determine, at our discretion, whether you have breached these Terms in a way that justifies restrictions, suspension, or a permanent ban.

8. Gaming Account

You may open only one Player Account per person. This includes restrictions by household, address, IP address, device, or other identifiers we reasonably use to detect duplicates. If we identify multiple accounts, we may close them and cancel associated winnings. You must not allow any third party (including minors) to access or use your account.

Any winnings, bonuses, or returns obtained while a duplicate account was active may be forfeited and reclaimed. You agree to return any funds withdrawn from a duplicate account upon request.

Your account and the Website are for personal entertainment only and must not be used for commercial purposes.

We may contact you by phone as part of verification. Withdrawal processing may be paused until verification is complete. If we cannot reach you (email or phone) within two (2) weeks after a withdrawal request, we may lock the account due to failure to complete KYC.

9. Anti-Fraud Policy

We apply strict anti-fraud measures. If we suspect or identify fraud (including collusion, abusive strategies, cheating, chargebacks, forged documents, multiple accounts, or related misconduct), we may suspend or close your account and cancel payouts. Where required, we may report such activity to relevant authorities.

In the event of a chargeback, we may recover losses up to your available balance, pursue additional damages, close your account, and void winnings linked to the chargeback.

We have zero tolerance for promotion abuse or advantage play. If we determine bonuses were obtained or used unfairly, we may void bonuses and related winnings. Low-risk roulette patterns (for example, covering 25 or more out of 37 numbers by betting equal stakes on opposing outcomes such as black/red or even/odd) may be treated as abusive play.

If you notice an error, bug, or incomplete functionality, you agree not to exploit it and to report it promptly. Failure to do so may make you responsible for related losses and costs.

For crypto deposits, if a transaction is marked as replaceable via Opt-in Replace-by-Fee (RBF), we may close the account and withhold winnings associated with such activity.

Deposit wagering requirement. Deposits must be wagered one (1) time before a withdrawal connected to that deposit can be processed. If you make multiple deposits without gameplay, you must wager the combined total before withdrawing. If we suspect money laundering or fraud, we may require wagering of at least three (3) times the deposit amount.

If you do not provide required KYC information in full within 40 days from the date of a withdrawal request, winnings may be confiscated. If we cannot contact you within two (2) weeks from the request date, the account may be locked for incomplete KYC.

The Casino is not a financial institution. Your account does not accrue interest, and we do not provide currency exchange services (including fiat-to-crypto exchange).

10. Depositing

For the most suitable payment methods for your country, contact support at support@goldex-casino-au.com.

Third-party payments are prohibited. You must deposit only using payment methods registered in your own name. If we detect third-party funding, we may confiscate winnings and return the deposit to the original owner of the payment account. We are not responsible for any loss arising from third-party deposits.

Minimum deposit is 20 EUR (or equivalent). Maximum deposit limits depend on the chosen method and will be shown during payment selection.

Cryptocurrency deposits may not support standard deposit limit features (including where processed via CoinsPaid). If you want to apply limits, use another available payment option.

11. Withdrawal Policy

Minimum withdrawal is 20 EUR/USD (200 NOK, 30 CAD/NZD, 90 PLN, 1500 RUB, 2400 JPY, 140 BRL, 0.00043 BTC, 0.007 ETH, 0.066 LTC, 0.017 BCH, 40 DOG, 20 USDT). Maximum withdrawal depends on the selected method and will be displayed during withdrawal. If your request exceeds a provider limit, it may be paid in installments.

Visa Original Credit Transfer (OCT) and Mastercard Payment Transfer are supported where available, subject to card type and issuer country limitations. Banks may block or decline transactions at their discretion.

The internal operating currency is EUR. If you use another currency, bank and processing conversions may cause the final charged amount to differ slightly from the displayed amount.

We may pay withdrawals using a method different from the one requested when required for compliance, security, or technical reasons.

Withdrawal requests are typically processed within 0–24 hours depending on method, but some e-wallets may take up to 1 day to complete processing.

Free spins bonus withdrawal limit: 50 EUR/USD (500 NOK, 75 CAD/NZD, 200 PLN, 3,750 RUB, 300 BRL).

Mystery Drops winnings are not progressive jackpots and are subject to limits: daily 2,500 EUR/USD (or equivalent) and monthly 12,000 EUR/USD (or equivalent).

Standard withdrawal limits: weekly 3,000 EUR/USD (or equivalent, including BTC) and monthly 15,000 EUR/USD (or equivalent, including BTC). Progressive jackpot wins are paid in full.

VIP limits: weekly 5,000 EUR/USD (or equivalent, including BTC) and monthly 20,000 EUR/USD (or equivalent, including BTC).

If you deposited via card and the withdrawal amount is equal to or less than the deposited amount, we may return it to the same card. Amounts exceeding the deposit may be paid via alternative methods.

We may hold withdrawals for up to 72 hours for identity checks. If you provided false personal data, we may cancel bets/winnings and close the account.

Bank transfer withdrawals are generally processed within three (3) banking business days. USD bank transfer payouts are not available. Intermediary banks may charge additional fees (commonly up to the equivalent of EUR 16).

Any refund-related costs or fees are borne by the player.

12. Dormant Accounts

An account becomes inactive if you do not log in for twelve (12) consecutive months. Once inactive, we may charge a monthly administrative fee of 25 EUR (or equivalent), or the remaining balance if it is lower, as long as the balance is positive.

You authorize us to deduct this fee at the start of the month following the account becoming inactive, and at the start of each subsequent month while the account remains inactive. Deductions stop if the balance reaches zero or the account is reactivated.

13. Expiry Period

Any claim related to these Terms or services must be filed within one (1) year from the date the claim arose, unless a longer period is required by applicable law.

14. Refund Policy

Refund requests are considered only if submitted within twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days where you claim that someone else accessed your account.

If you funded your account via credit card, we may treat withdrawal requests up to the deposited amount as refunds against purchases. Any amount above total deposits may be paid via alternative available methods.

Before a refund is processed, bonuses and related winnings may be removed from your balance prior to calculating the refundable amount.

If deposits/withdrawals are deemed to carry unacceptable risk by our processors or by us, we may initiate refunds to the credit card and notify relevant parties and authorities where appropriate.

To request a refund, contact support at support@goldex-casino-au.com. Typical documentation may include: a photo of ID, a photo or screenshot of the payment method, and proof of address. We may contact you by phone as part of verification. Refund payouts are generally processed within five to seven (5–7) banking days.

15. Complaints

You may submit a complaint by contacting customer support using the instructions on the Website. Complaints are handled by the support team and may be escalated internally when needed. We will update you on the status within a reasonable timeframe.

Complaints may only be made by the account holder. You may not assign, transfer, or sell a complaint to any third party. If a complaint is pursued by a third party rather than the account owner, it may be rejected.

In disputes, server logs and records are decisive. If your screen result differs from the game server record, the server record prevails. Our records are the final basis for determining participation and outcomes.

If we need to contact you about a dispute, we will use the contact details in your Player Account.

16. Non-Transferability

You may not assign, pledge, or transfer any rights, claims, or entitlements arising from these Terms, your account, deposits, wagers, winnings, or related assets without our prior consent. This includes any form of sale, gift, fiduciary arrangement, brokerage, hypothecation, or other transfer or encumbrance.

17. Arbitration

Any dispute between you and the Casino arising from these Terms or related agreements will be settled exclusively by arbitration in Cyprus under Cyprus Civil Procedure Rules.