Privacy Policy

Last updated: 30.12.2025

We value your privacy and handle personal data responsibly. This Privacy Policy explains what information goldex-casino-au.com collects, why we collect it, how we use and protect it, and what choices and rights you may have. It applies when you visit our website, create an account, use our services, contact support, or interact with our communications.

1. Who is responsible for your data

goldex-casino-au.com acts as the data controller for the personal information processed in connection with the website and related services. If you have questions or want to exercise your rights, contact us using the details in section 11.

2. What personal data we collect

We collect information to operate the platform, provide services, maintain security, and meet legal and regulatory obligations. Depending on how you use the site, we may collect:

2.1 Information you provide

• Identity details: full name, date of birth, nationality (where required), gender (optional), and other profile details you submit.
• Contact details: email address, phone number, residential address, and communication preferences.
• Account details: username, password (stored in hashed form), security questions (if used), and settings.
• Payment and transaction details: deposit and withdrawal amounts, payment method identifiers, and transaction references. We do not aim to store full card details ourselves when payments are processed by certified payment providers.
• Verification (KYC/AML) data: identification documents, selfies/liveness checks (if used), proof of address, and checks needed to meet anti-fraud and anti-money laundering requirements.
• Support and communication: messages you send to our support team, reports you submit, and any attachments you provide.

2.2 Information collected automatically

• Device and technical data: IP address, device type, browser type, operating system, language settings, time zone, and diagnostic logs.
• Usage and activity data: pages viewed, clicks, referral/exit pages, session duration, and gameplay-related activity such as game history, bets, wins/losses, and responsible gaming tools usage.
• Approximate location: derived from IP address to help with security, fraud prevention, and compliance.

2.3 Information from third parties

Where permitted and necessary, we may receive information from:

• Payment service providers (deposit/withdrawal confirmations and fraud signals).
• Identity verification and compliance providers (verification results, sanctions/PEP screening results, risk signals).
• Analytics and security providers (site performance, abuse detection, bot prevention).

3. Why we use your data

We process personal information for the following purposes:

3.1 Providing and managing the service

• Create and administer your account.
• Enable gameplay and provide access to features.
• Process deposits, withdrawals, refunds, and chargeback handling.

3.2 Safety, integrity, and fraud prevention

• Detect, investigate, and prevent fraud, collusion, account takeover, bonus abuse, or other prohibited activity.
• Maintain network and information security, including monitoring and logging.

3.3 Legal and regulatory compliance

• Perform KYC checks and meet AML/CTF obligations.
• Enforce age restrictions and responsible gaming requirements.
• Respond to lawful requests from authorities and regulators.

3.4 Communication and support

• Send service messages (security alerts, policy updates, important account notices).
• Respond to your questions and provide customer support.

3.5 Improving the platform

• Understand how the site is used, fix bugs, optimize performance, and develop new features.

3.6 Marketing (where allowed)

• Send promotional messages where you have opted in, where this is permitted by law, or where we otherwise have a lawful basis. You can opt out at any time.

4. Legal bases for processing

We process personal data only when we have a valid legal basis, including:

• Performance of a contract: to provide services you request and operate your account.
• Legal obligations: to meet regulatory and compliance duties (for example, identity verification and record keeping).
• Legitimate interests: to secure the platform, prevent fraud, improve services, and manage business operations, provided those interests are not overridden by your rights.
• Consent: for specific optional features and certain marketing communications, where required. You may withdraw consent at any time.

5. Cookies and similar technologies

We use cookies and similar tools to support core site functionality, remember preferences, help protect accounts, and understand site performance.

Types of cookies we may use

• Strictly necessary: required for login, security, and basic site operations.
• Preferences: remember settings such as language and interface choices.
• Analytics: help us understand traffic and improve user experience.
• Marketing: may be used to show more relevant offers, where permitted.

You can manage cookies through your browser settings. Disabling certain cookies may impact site functionality.

6. How we share your data

We do not sell your personal data. We share it only when necessary to run the service, comply with the law, or protect users and the platform.

We may share information with:

• Payment providers and financial institutions to process transactions and prevent fraud.
• KYC/AML and compliance partners to verify identity and meet legal requirements.
• Technology and hosting providers that support our website infrastructure.
• Analytics, security, and anti-abuse providers to maintain performance and protect users.
• Professional advisers (legal, audit, compliance) where needed.
• Authorities and regulators when we are legally required to do so.

Service providers are permitted to process data only under our instructions and with appropriate confidentiality and security obligations.

7. International transfers

If we transfer data to countries outside the place where you live, we use appropriate safeguards designed to protect your information, such as contractual protections and other lawful transfer mechanisms.

8. Data retention

We keep personal data only for as long as needed for the purposes described in this Policy, including to meet legal, accounting, and compliance obligations.

Typical retention factors include:

• Legal requirements for AML/KYC and financial record keeping.
• Ongoing account relationship and dispute resolution.
• Security and fraud prevention needs.

When retention is no longer necessary, we delete, anonymize, or securely archive the information in line with applicable laws and operational requirements.

9. How we protect your data

We use organizational and technical measures intended to protect personal information, such as:

• Encryption in transit where appropriate.
• Access controls and role-based permissions.
• Monitoring and logging for security events.
• Fraud detection tools and account protection measures.
• Internal policies and training for staff handling personal data.

No system is 100% secure. You should also protect your account by using a strong password and keeping login details confidential.

10. Age restriction

Our services are intended for adults only. You must be 18+ (or the legal gambling age in your jurisdiction, if higher) to use the site. If we learn that we have collected personal data from a minor, we will take steps to delete it and restrict access.

11. Your rights and choices

Depending on your location and applicable law, you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (where applicable).
• Request restriction of processing.
• Object to processing based on legitimate interests (including certain marketing).
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To submit a request, contact: support@goldex-casino-au.com

We may ask you to verify your identity before completing a request to protect your account and data.

12. Changes to this Privacy Policy

We may update this Policy from time to time. The latest version will always be published on this page with the “Last updated” date. If changes are significant, we may provide additional notice through the website or via email where appropriate.